What is Liven?
Liven is the only app that rewards you for doing the things you love. Every time you spend with Liven, you earn Liven Cash - A universal digital currency of dollar value rewards credit. You can spend your Liven Cash at any partner venue, save it up for a special occasion, or pass it on to your choice of charity.
Do I need to pay to access Liven?
You don’t need to pay us anything. All you have to do is keep enjoying the things you love, and paying with our platform to earn instant cash rewards every time you do.
How do I get Liven?
Liven is available for download from the Apple Appstore for iPhone and the Google Playstore for Android. You will require at least version 9 of iOS to use Liven on your iPhone, or Android 4.1 for Android devices. A 3G or higher data connection is recommended.
Click here to download the Liven Application.
What is Liven Pay and how do I use it?
Liven Pay is the cashless payment system that allows users to pay their bills directly through the Liven app. You must link your credit card to your account, then simply use the Liven app to request a bill by tapping “Request Bill” once you have finished your meal at a participating restaurant.
What is Liven Cash?
Liven Cash is our digital currency. Think of it as a dedicated wallet for lifestyle expenses that replenishes itself the more adventures you go on. When you earn Liven Cash, you can spend it at any partner merchant, save it up, or pass it on to charity.
How do I spend my Liven cash?
When you visit a restaurant and request to pay the bill through Liven, you will be sent a payment confirmation once the restaurant staff have entered your bill details. This confirmation screen will display your credit balance and a “USE” button which you can tap to pay your bill in whole/part with your existing credit. If you do not have enough credit to pay for the entire bill, your card will be charged to make up the difference. You will still earn more Liven Cash when using up accrued balance.
Can I still use Liven Pay and get Liven Cash if I don’t have a credit card?
We’re afraid not. In order to use Liven Pay, and earn or spend Liven Cash, you must have a valid credit/debit card linked to your account. A debit Mastercard or Visa will work. To learn how to add payment details to your Liven account please refer to the Account FAQ below.
Can I use the Liven Cash I’ve earned from a transaction, to pay for that same transaction?
Not quite, Liven Cash is only accumulated upon completion of the transaction. You will be able to use the Liven Cash earned towards your next Liven transaction at the same venue, or any Liven partner venue.
I tried to pay the bill with Liven Pay but the transaction was declined, what went wrong?
If your Liven Pay transaction has been declined, there are likely insufficient funds available from the payment method linked to your Liven account. To complete the transaction, you will need to add new payment details to your Liven account (please refer to Account FAQ to find out how). If you’re certain this was not the case, check your internet access, location service settings, or Wi-fi function. If none of these work, consider reporting faulty merchant equipment to us.
Do I need an internet connection to use Liven?
Yes, you will require an active connection at the time you wish to pay your bill in order to connect to our servers. Phone number verification is also required for some venues and special promotions. We recommend a 3G or higher data plan.
I am seeing a “Redeem Now” button instead of “Request Bill”
Redeem Now allows you to redeem certain offers and promotions which are a feature of our legacy system that is currently being phased out. You cannot use Liven Pay at these venues at the moment. However, all (if not most) of the restaurants will be equipped to accept Liven Pay within the next few months.
How can I tell if a venue accepts Liven Pay or not?
All venues that are properly setup to accept Liven Pay will have a button at the bottom of their profile saying “Request Bill”. Venues that are on our soon to be replaced legacy system will have “Redeem Now” listed at the bottom of their profile.
How do I report a bug in the Liven app?
Contact us via the App’s in-built “Send us feedback” feature or by email to firstname.lastname@example.org.
What is Liven’s Refer & Earn program?
‘Refer & Earn’ rewards you for sharing the love and telling your mates about Liven. When you share your unique referral code with a friend who hasn’t used Liven before, they will be given $10 of credit to use right away and you’ll also be given $10 once your friend has tried the service.
How do I find my referral code?
Open the Liven app and and press the menu button on the top left (the icon resembles 3 stacked lines). Once in the menu, tap “Free Meals” to view the Refer & Earn screen. Your 5 character referral code will be displayed here. This code is unique to your account, and can be used to refer an unlimited number of friends, family or anyone else!
I’ve been referred, how do I enter my friend’s referral code?
Once you’ve downloaded the app and verified your account, open the side menu by tapping the icon on the top left of the screen, then tap “Promo codes” from the menu options. Enter your friend’s referral code here and press apply to be instantly credited with $10 to spend on your first meal.
I referred a friend, when do I get my credit?
You will have your $10 credit added to your account once your referred friend uses Liven to pay at any partner venue.
What is Liven Love?
Liven Love is a feature of Liven which allows users to share the Liven Cash they receive (in whole or in part) with a variety of Australian charities, directly via the app if they choose to.
Are my Liven Love donations tax-deductible?
Yes. All Liven Love donations above the value of AUD $2.00 are tax deductible.
Will I get a tax receipt for my Liven Love donation?
Yes, a receipt for any Liven Love donation is emailed to the user within 7 days of the transaction (with the exception of beyondblue and OzHarvest, who issue their own tax receipts directly to users).
How do I add payment details to my Liven account?
To add payment details to your Liven account, choose ‘Payment Methods’ from the app menu, then click the ‘Add New Card’ button and follow the instructions.
My credit card was declined by the application, what should I do?
Cards can be declined for a number of reasons, not limited to the following: incorrectly typed card details, expired card, issues with foreign or non-Australian issued cards. If your card is declined, we recommend that you try once more to enter the details and if the issue persists, try using a different card. Following this, you should contact your bank or card issuer and inform them you are having issues with registering for online payment services.
Why do I need to enable my GPS Location for the Liven app?
It is important to enable your GPS Location for the Liven app so that we can establish a secure connection between your device and our Liven Merchant’s POS systems. Without your GPS Location enabled, we can’t verify your proximity to the merchant, so you can’t enjoy cashless payment of the bill via Liven Pay, earn Liven Cash on your transactions, or view which Liven Merchants are nearby.
How do I change the email address linked to my Liven account?
Please contact us at email@example.com to change the email address linked to your Liven account.
How do I change the mobile phone number linked to my Liven account?
Please contact us at firstname.lastname@example.org to change the phone number linked to your Liven account
How do I reset my Liven password?
To reset your Liven password, click the ‘Forgot your password?’ button within the Liven login screen and follow the instructions.
I’m having trouble logging in to Liven with my email address
Please contact us at email@example.com firstname.lastname@example.org from the email address you used to create your Liven account.
I’ve got a promo code, how do I use it?
You can apply promo codes by tapping the menu button at the top left of the app, then tapping “Use Promo Code”.